Terms and Conditions
TERMS OF ENGAGEMENT
BETWEEN THE REGISTERED NUTRITIONAL THERAPY PRACTITIONER
(RNTP) AND CLIENT
PART 1
Services Descriptor
Nutritional therapy is the application of nutrition and lifestyle medicine sciences in the promotion of health, peak performance, and individual care. Registered Nutritional Therapy Practitioners assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional imbalance and help support the body towards maintaining health.
Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider everyone to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach.
Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They frequently work alongside medical professionals and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.
The Registered Nutritional Therapy Practitioner (RNTP) requests that the Client notes the following:
• The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar nutritional therapy programme.
• Nutrition and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
• RNTPs are not permitted to diagnose, or claim to treat, medical conditions. I am a registered Nutritional Therapist and not a conventional medical doctor (GP). Any treatment you receive is not mutually exclusive from any treatment or advice you may now be receiving or may receive in the future from any other licensed health care practitioner.
• RNTPs’ recommendations are not a substitute for professional medical advice and/or treatment.
• Your RNTP may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services.
• Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.
• Even the gentlest therapies, supplements and medications potentially have their complications in certain physiological conditions, in very young children, in those on multiple medications, in pregnancy, while breastfeeding and hence the information provided is complete and inclusive of all health concerns including risk of pregnancy; all medications, including over the counter drugs and supplements. The slight health risk of some Naturopathic treatments includes, but not limited to; aggravation of pre-existing symptoms, allergic reaction to supplements or herbs; pain, fainting
• This document only covers the practice of nutritional therapy within this consultation, and your practitioner will make it clear if he or she intends to provide services that are outside the scope of nutritional therapy practice.
The Client understands and agrees to the following:
• I am responsible for contacting my GP about any health concerns.
• If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional recommendations provided by my RNTP. This is necessary because of any possible reaction between medication and the nutritional programme.
• It is important that I tell my RNTP about any medical diagnosis, medication, herbal medicine or food supplements I am taking as this may affect the nutritional programme.
• If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my RNTP promptly for clarification.
• I understand that the recommendations are personal to me and may not be appropriate for others.
• I must contact my RNTP should I wish to continue any specified supplement programme for longer than the originally agreed period, to avoid any potential adverse reactions.
• Recording consultations using any form of electronic media is not allowed without the written permission of both me and my RNTP. I am not an agent of any private or government agency or publication attempting to gather information without so stating my intentions.
• I understand that all fees for services are payable ahead of appointments, no refunds for cancellations are available (in line with the cancellation policy) In cases of instalment plans, I adhere to the agreement set out.
• It is my responsibility to ensure I have a working internet connection for online appointments. If I am unable to connect as scheduled, the appointment is considered a ‘no show’ and charged in full.
PART 2
Payment Terms and Cancellation Policy
Fees are agreed in advance of the appointment and are paid at the end of a face-to-face appointment or in full in advance of an online appointment.
PACKAGES
Appointments in the 12-week block are to be taken 3 weeks apart.
All appointments in the block must be taken within a 15-week period. Appointments are not transferable to another client.
Services and the appointment block are non-refundable.
Payment Policy:
Package fees are paid in full in advance of the first appointment unless paying in 3 x monthly instalments. If paying by instalments, the first payment must be made before the first appointment. The second payment on the 1st of the consecutive month and the final payment on the 1st of the consecutive month.
Payments can be made by bank transfer, credit, or debit card.
Cancellation Policy:
Cancellations with less than 24 hours’ notice or ‘no show’ - Full Fee
Changes to appointments with less than 24 hours’ notice - 50% of fee.
Cancellation/non arrival within 24 hours of appointment: deduction of appointment from block
ADHOC APPOINTMENTS
Fees are agreed in advance of the appointment and are paid at the end of a face-to-face appointment or in full in advance of an online appointment.
Payment Policy:
Appointment fees are paid in full in advance of the first appointment. Payments can be made by bank transfer, credit, or debit card.
Cancellation Policy:
Cancellations with less than 24 hours’ notice or ‘no show’ - Full Fee
Changes to appointments with less than 24 hours’ notice - 50% of fee.
In the case of advance payments for services, you have the right to cancel this Agreement within 14 days of the purchase without penalty (‘Cooling-off Period’). If you wish to terminate the agreement within the 14-day Cooling-off Period, you must do so in writing to info@michaellamazzoninutrition.com.
The RNTP will refund any monies paid prior to cancelling this Agreement. If the services have commenced during the 14-day Cooling-off Period, the RNTP will refund any monies due to you for services not yet provided. The refund payment will be made within 14 days of cancellation.
Affilate Earnings
The Registered Nutritional Therapy Practitioner may receive a commission on products they recommend to you. This is at no additional cost to you.
Confidentiality and Data Protection
The Registered Nutritional Therapy Practitioner will keep your personal information confidential and secure following the GDPR guidelines for the practice. The RNTP will not share your information with third parties without your consent.
However, if the RNTP believes there is a risk of significant harm to yourself or another person, the RNTP may pass the information onto an appropriate authority using the legal basis of vital interest. A separate Privacy and Consent Notice is available for your review.